Privacy Policy

Last updated: April 10, 2025

TODDLERLAB (“we,” “our,” or “us”) is committed to protecting the privacy of our customers, especially the families and guardians of the toddlers who use our products. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from TODDLERLAB. Please read this policy carefully. If you do not agree with our practices, please do not access or use our services.

1. Information We Collect

We collect information that you voluntarily provide to us when you place an order, create an account, subscribe to our newsletter, or contact our customer service team. This may include:

Personal identification information: Name, email address, phone number, shipping address, and billing address.
Payment information: Credit card details or other payment method data (processed securely by third‑party payment processors; we do not store full payment card numbers).
Children’s information: Because our products are designed for toddlers, we may collect the age or birth date of your child solely for product recommendations and safety compliance. We never knowingly collect personal information from children under 13 without verifiable parental consent.
Automatically collected data: IP address, browser type, device information, browsing behavior, and cookies (see Section 5).

2. How We Use Your Information

We use the information we collect for the following lawful business purposes:

To process and fulfill your orders, including shipping, returns, and exchanges.
To communicate with you about your order, account, and our products (e.g., order confirmations, shipping updates, and customer service inquiries).
To personalize your shopping experience and recommend age‑appropriate products.
To improve our website, product offerings, and overall customer experience.
To send you marketing communications (only if you have opted in) and to manage your preferences.
To comply with legal obligations, prevent fraud, and enforce our terms of service.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website, processing payments, delivering packages, and analyzing customer behavior. These third parties are contractually obligated to keep your information confidential and use it only for the services we request.

We may also disclose your information if required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption (SSL/TLS), secure server infrastructure, and regular security reviews. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of our site.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the data we hold about you.
Correction: Update or correct inaccurate information.
Deletion: Ask us to delete your personal data, subject to certain exceptions.
Opt‑Out: Withdraw consent for marketing communications at any time.
Data Portability: Receive your data in a structured, machine‑readable format.

To exercise any of these rights, please contact us using the information below. We will respond to your request within the timeframes required by applicable law.

7. Children’s Privacy

Our products are intended for toddlers, but our website and services are directed to parents and guardians. We do not knowingly collect personal information from children under the age of 13. If we become aware that a child under 13 has provided us with personal data without parental consent, we will delete that information promptly. If you believe a child has submitted personal data to us, please contact us immediately.

8. Third‑Party Links

Our website may contain links to third‑party websites, apps, or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of any material changes by posting the updated policy on this page with a revised “Last updated” date. Your continued use of our services after the changes take effect constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

TODDLERLAB
600 Travis St, Suite 210
Houston, TX 77002
United States
Email: [email protected]
Phone: (713) 555-1234

We value your trust and are committed to protecting your family’s privacy.